Privacy Policy

HOLCOMB POOLS, INC. respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a contact or quote request, call us, email us, text us, or otherwise interact with us through https://holcombpools.com.

By using our website or submitting information to us, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name
• Email address
• Phone number
• Service address or project address
• Subject of your inquiry
• Message details
• Information related to a pool construction, liner replacement, pool repair, remodel, service request, estimate, or quote inquiry

We may also collect limited technical and usage information automatically when you visit our website, including:

• IP address
• Browser type
• Device type
• Pages viewed
• Referring website
• Date and time of visit
• General website usage and interaction data

2. How We Use Your Information

We may use the information we collect to:

• Respond to quote requests, service inquiries, comments, or questions
• Schedule estimates, consultations, repairs, installations, or follow-up communications
• Provide information about pool construction, liner replacement, pool repair, pool remodeling, equipment repair, financing options, or related services
• Communicate with you by phone, email, or text message when appropriate
• Improve our website, customer service, marketing, and business operations
• Maintain website security and prevent spam, fraud, misuse, or unauthorized activity
• Comply with legal obligations or enforce our rights

3. Contact Forms and Quote Requests

When you submit a contact form or request a free quote, we use the information you provide to respond to your inquiry and evaluate your requested service.

Submitting a form does not create a customer relationship unless and until both parties agree to move forward with services.

Please do not submit sensitive personal information through our website unless specifically requested.

4. Cookies, Analytics, and Website Tracking

Our website uses cookies, pixels, analytics tools, call tracking, form tracking, remarketing tools, and similar technologies to support website functionality, understand visitor activity, improve website performance, measure marketing effectiveness, and provide a better visitor experience.

These tools may be provided by companies such as Google, Meta/Facebook, website hosting providers, form providers, call tracking providers, email providers, SMS providers, advertising platforms, or other business service providers.

Cookies are small files stored on your device by your browser. You can usually adjust your browser settings to refuse cookies, delete cookies, or alert you when cookies are being used. Some parts of the website may not function properly if cookies are disabled.

Third-party analytics or advertising providers may collect information about your interactions with our website and other websites over time.

5. Advertising and Remarketing

We may use online advertising, analytics, and remarketing services to help us understand website traffic and promote our services to relevant audiences.

These services may use cookies, pixels, or similar technologies to show ads, measure ad performance, or understand how users interact with our website.

You may be able to manage advertising preferences through your browser settings, device settings, Google ad settings, Meta/Facebook ad preferences, or other applicable third-party opt-out tools.

6. How We Share Information

We do not sell personal information for money.

However, we may use analytics, advertising, remarketing, and similar technologies that allow third-party providers to collect or receive website usage information. Depending on applicable law, this activity may be considered targeted advertising, sharing, or a similar disclosure.

We may share information with trusted third-party service providers who help us operate our website, manage customer inquiries, host website data, provide analytics, support marketing, deliver email or text communications, manage forms, provide call tracking, support security, or assist with other business operations.

These service providers are permitted to use information only as necessary to perform services on our behalf.

We may also disclose information when necessary to:

• Comply with applicable law, regulation, subpoena, court order, or legal process
• Protect our rights, property, customers, employees, business, or website
• Prevent fraud, abuse, security threats, or illegal activity
• Enforce our agreements or policies
• Complete a business transaction, such as a merger, acquisition, sale, or transfer of business assets

7. Third-Party Links

Our website may contain links to third-party websites or services, including financing providers, Google reviews, Facebook, and other external websites.

If you click a third-party link, you will leave our website. Your activity on third-party websites is governed by that third party’s privacy policy and terms.

HOLCOMB POOLS, INC. is not responsible for the privacy practices, security, content, or policies of third-party websites.

8. Financing Links

Our website may provide links to third-party financing providers. If you choose to apply for financing through a third-party provider, the information you submit may be collected directly by that provider and handled according to that provider’s privacy policy.

If a financing provider shares limited information with us, such as your name, contact information, application status, or confirmation that you submitted a financing inquiry, we may use that information to assist with your project or respond to your request, where permitted by the provider and applicable law.

HOLCOMB POOLS, INC. does not control the privacy practices of third-party financing providers. We encourage you to review the financing provider’s privacy policy before submitting personal or financial information.

9. SMS and Text Messaging

If you provide your mobile phone number and opt in to receive text messages from us, we may use SMS or text messaging to respond to your inquiry, provide appointment updates, communicate about your project, answer service-related questions, or send other service-related messages.

Message and data rates may apply. Message frequency may vary.

No mobile information will be shared with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent will not be sold or shared with third parties for their marketing or promotional purposes, except as necessary to provide messaging services on our behalf.

You may opt out of receiving text messages at any time by replying STOP or by contacting us directly. You may reply HELP for help.

10. Email Communications

If you contact us by email or provide your email address through our website, we may use your email address to respond to your inquiry or communicate with you about requested services.

We usually use email for direct service replies and customer communication. If we send promotional or marketing emails in the future, you may opt out by following the unsubscribe instructions in the email or by contacting us directly.

11. Data Security

We use reasonable administrative, technical, and physical safeguards to help protect the information we collect. We limit access to personal information to individuals and service providers who need it for business purposes and take reasonable steps to protect information from unauthorized access, disclosure, alteration, or destruction.

However, no website, email system, text messaging system, or internet transmission is completely secure. We cannot guarantee absolute security of information submitted through our website or other communication channels.

12. Data Retention

We retain personal information for as long as reasonably necessary to respond to inquiries, provide services, manage customer relationships, maintain business records, comply with legal obligations, resolve disputes, and operate our business.

We may retain records of communications, quote requests, service requests, customer information, and project-related details as needed for business, accounting, legal, warranty, insurance, or operational purposes.

13. Your Privacy Choices

You may contact us to request that we:

• Provide access to personal information we maintain about you
• Correct inaccurate information
• Delete certain information, where legally required or reasonably possible
• Stop sending marketing communications
• Stop sending text messages

We may need to verify your identity before processing certain privacy-related requests.

14. Children’s Privacy

Our website and services are intended for adults, homeowners, property owners, and individuals seeking pool-related services.

We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will take reasonable steps to delete it.

15. State and International Privacy Rights

Depending on where you live, you may have additional privacy rights under applicable state, federal, or international privacy laws. These rights may include the right to access, correct, delete, or limit the use of certain personal information.

To submit a privacy request, contact us using the information below.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last Updated” date.

Your continued use of our website after updates are posted means you accept the revised Privacy Policy.

17. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

HOLCOMB POOLS, INC.
Cantonment, Florida
Phone: (850) 937-0289
Email: [email protected]